[UPDATE: Vodafone says the problem was resolved around 6pm]
Vodafone managers are meeting this afternoon to discuss what a spokesman called a “mobile broadband issue”.
One Telecom insider helpfully described the situation as “the national data meltdown at Vodafone”.
In Auckland, your correspondent is having no issue with Vodafone mobile broadband, able to email and web surf at speed.
"We’re having an intermittent issue with IP addresses not being released. This means some customers may not be able to connect to the internet on their first attempt. Customers should try to connect again and should be able to get on to the web," Vodafone head of corporate communications Paul Brislen said.
"We apologise for the inconvenience. Our engineers are working to resolve this issue at the highest priority and will keep this post updated with any changes to the situation."
"We’ve experienced a huge increase in demand for mobile devices in the past few weeks and we are moving quickly to meet that demand," Mr Brislen said.
Mr Brislen said that customers already using Vodafone’s network for mobile broadband were fine, but others were finding they could not log on.
Vodafone expects to issue an update after this afternoon’s meeting.
The problem was separate from an email issue this morning, which was resolved by lunchtime.
A recent run of bad luck has seen Vodafone dealing with congestion issues recently, plus delays around the Bay of Plenty on the weekend of March 7-8, related to a fibre upgrade.
READ ALSO: Stabilising XT: Telecom's progress report
Comments and questions17
We’re having an intermittent issue with IP addresses not being released. This means some customers may not be able to connect to the internet on their first attempt. Customers should try to connect again and should be able to get on to the web.
We apologise for the inconvenience.
Our engineers are working to resolve this issue at the highest priority and will keep this post updated with any changes to the situation.
We’ve experienced a huge increase in demand for mobile devices in the past few weeks and we are moving quickly to meet that demand.
Regards
Paul Brislen
Vodafone Head of Corporate Communications
lol - People moving away from XT have caused issues on VF...
What is it about this word 'issue'? Everybody abuses it these days. It characterizes vocabulary deficiency. Vodafone weren't having an 'intermittent issue' they were having a problem, breakdown, interruption of service etc etc.
'Issue' means coming out: babies issue from their mothers, springs issue from rocks, newspapers issue from publishers.
Learn some new words Vodafone then use your communications facilities to spread them to businesses, MPs and the media in general!
The difference being - it's NOT an outage & it will be fixed promptly, not in weeks or months like Telecom have taken to try & fix XT. Some of the increased demand, will definitely be XT customers moving over, some will be expected growth, either way it's all good for Vodafone.
It's actually a good position to be in & I'm sure Vodafone know that & will sort it ASAP.
Issue: noun. An important topic or problem for debate or discussion. Also, issues - personal problems or difficulties.
So perfectly acceptable to discuss a network issue as an issue in these terms.
Don, you get a C+ for vocab. Great effort, poor performance.
Signed
The Headmaster
It may not be as bad as the recent xt failures, but should they really be claiming to be "new zealands reliable mobile network" as they do on their homepage.
Id like to rely on their network but i just cant, have been having issues with internet for a long time.
Love the Telecom quote. "Quick, look! Someone else is having trouble! Quick!"
Grow up, charlies.
Hi Matthew,
I don't work for Vodafone, but the usual response to the problems you are having is this:
* Have you contacted Vodafone & logged a a problem ticket with them?
* Are your issues with Landline BB or Mobile BB?
* What trouble shooting have you undertaken?
* If you have contacted Vodafone, what was their response?
Would be helpful if you provided more information & I'm happy to help.
Hi Matthew,
Further to my last post, if your issue is related to Mobile BB, then this is the number to call Vodafone on:
Phone: 0800 921 021
Hi all, this is now resolved. Thanks to all for their patience.
Paul
so all over and done with for the next 3+ years but wait IPV6 is coming so can't see this happening again
Call vodafone customer service - o wait you have to pay for that
i have been using vodafone mobile broadband for 2 months already and i'm still regularly experiencing difficulties in connecting to their network. Even if i got connected, the speed is much slower than dial up speed!
Vodafone may justify that the slow speed was a result of many factors but the fact is when i try using other ISP, i never get such slow speed. Felt like being ripped off paying so much every month for something slower than dial up speed!
i have been using vodafone mobile broadband for 2 months already and i'm still regularly experiencing difficulties in connecting to their network. Even if i got connected, the speed is much slower than dial up speed!
Vodafone may justify that the slow speed was a result of many factors but the fact is when i try using other ISP, i never get such slow speed. Felt like being ripped off paying so much every month for something slower than dial up speed!
I think ISP should be honest and upfront about what their so called MAX speed actually are.
I think it should be mandatory for all ISP to reveal what their so called MAX speed actually is...
Vodafone's service here in NZ is rubbish. It is impossible to conduct a conversation while actually being mobile.
Well, Mr. Brislen, you are not working fast enough! You should have seen this coming and made adjustments months ago so that this type of problem would not happen. It's bad enough that my calls are constantly dropped or never connecting; now I'm blocked? In all of years of houston plumbing I have never had so many issues!
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