Anyone flying to Australia and the Pacific on Air New Zealand from late this year will have four options of service priced accordingly, with the bottom option challenging budget airlines.
Business class seats will only be available on wide-bodied aircraft flying out of Auckland.
The airline's A320 aircraft on trans-Tasman and Pacific services will have one-class and 171 seats. But customers can chose from four options. A Seat option allows one carry on bag of 7kg, tea, coffee and water and access to some entertainment options but no new release entertainment.
A Seat Plus Bag option allows one carry on and one checked bag, tea, coffee and water and some entertainment. The Works option has a meal and drinks and a seat request.
Works Deluxe allows two priority bags, a carry on bag, a seat request, a meal and drinks, a guaranteed empty seat next to you, premium check in, lounge access and better entertainment options.
General manager short haul, Bruce Parton, said the fastest growing part of the trans-Tasman market was at the leisure market.
"Businesses really aren't flying a lot in business class. They just won't pay it," he said. A Works Deluxe airfare would be $500 to $600 cheaper than a business class airfare and the seat-only option would be "in exactly the same place" as budget airlines.
"Seat-only will appeal for children. Where there is a family going across, Mum and Dad may book The Works and the kids get booked as Seat," he said.
He said the product range announced today was world leading.
"Certainly no one has done it on an international sector," he said.
The airline was also introducing automated check in procedures similar to those currently used on domestic flights. A chip in a passport could be used to check in.
Christchurch would be the first market to receive the new product offering, with fares on sale from April 29 for travel late-August, before it goes on sale network-wide in early September with travel rolling out from late-November.
"Closer to launch time we will be revealing how much we will be slashing the cost of travel, but it would be fair to say the savings on lead-in fares would buy an extra night's accommodation for a family of four on their holiday to the Gold Coast."
The airline said it would also introduce a new way of selling airfares.
"The Tasman is one of the most fiercely competitive airline markets in the world, with eight airlines competing for the 5.8 million passengers who fly between Australia and New Zealand each year," said Mr Parton.
Air New Zealand had a market share of 2.1 million of these passengers and planned to maintain this.
Air New Zealand operates trans-Tasman 280 flights per week and 72 Pacific Island flights each week.
The announcement was welcomed by the Tourism Industry Association (TIA) and Wellington International Airport Ltd.
Wellington airport chief executive Steve Fitzgerald said the changes could be an important step in generating even more travel between New Zealand and Australia.
"The range of products will further enhance choice and competition, and Wellington Airport is very pleased with the increased capacity that will result," Mr Fitzgerald said.
Based on Air New Zealand's current schedule of services, the reconfiguration of Air New Zealand aircraft will add around 4.7% in capacity on the Tasman for Wellington.
TIA chief executive Tim Cossar said the products provided real choice for every section of the market, at the same time as providing more seats on the crucial trans-Tasman route.
"Simplifying travel into New Zealand for Australian visitors will be a significant new boost for our single most important market, especially as we emerge from recession. Australia has been critical to supporting our tourism industry through the last few difficult months and this move by Air New Zealand will help continue that trend," he said.
Comments and questions11
a great offering, but is it too complicated for customers to understand.
Air NZ claim they are world leaders in the aviation industry, yet their new uniform does not portray any sort of world leaderism whatsoever. An airline should also look the part, and with a pink uniform with a very confused looking design pattern, I think not.
I dont think coming out with one tiny step further than most budget airlines of adding in tea and coffee with your seat is very world leading either. Misleading information I think!
Looks like my team and I will be flying Qantas. Air NZ has aligned itself with budget carriers, and with Buchanan's revolution set to hit Vigin/Pacific Blue we might see Air NZ drop off the radar.
Maybe Rob Fyfe was right...NZ is not big enough for 3 carriers and maybe it is Air NZ that is going to go. I recall their former CEO predicted Air NZ would be nothing more than a domestic airline (maybe servicing the pacific) within a few years. This is the first step.
Forget the worries about uniforms etc, and who cares if they are aligned with budget carriers - it is only the short hop across the Tasman, and this makes business day trips much easier and cheaper, especially if they can achieve the international self check in. I'd hand it to AirNZ for this one...they are right on the nail with the market offering this time.
Is the "Don" responsible for this post really just Bruce Parton in disguise. Stroking his ego and puffing out his chest with self-validation?
I have caught you Bruce. Your ideas are riduculous! Does a business travellow, want space, comfort and privacy to work - or do they want a cramped airplane with no leg space and a spare seat next to them?
The changes are a joke!
will always want seat and leg space. And a snack and entertainment to supplement reading. Now wondering if I should give up my QANTAS FF afterall. I travel further for business but still expect comfort in my leisure travel. This reads like dumbing-down to the lowest common denominator. Leisure travellers do have varying tastes!
What a mess. So you got rid of Freedom, to replace it with a brand that doesn't know what its market or product is, and now you'll annoy customers and staff with this sort of stupidity. Brett Godfrey called this "New World" airline thinking - and guess where that's got him and his airline...
Air New Zealand middle management - guess what? While you might think rehashing the same tired product mix with some hoopla names is innovation - your customers just think you're clapped out and passe. A new seat for spooning? Wow! Did you invent seating? Order a burger? Did you invent burgers? I can buy that at Burger King in the terminal - at least it will have fries. Your new Premium economy doesn't even have a foot rest!
I hope your airline reads these posts because this looks surprisingly like the reaction Air New Zealand got a few years ago when it told punters they should all eat out of a card board box but still pay a full fare. Paying the same or more for less.
...and Emirates which match your fares you idiots.
...all of this served up by embarassed staff dressed in an even more embarassing uniform.
Get back to basics.
Works? Works Deluxe?? Does the deluxe come with a large Pepsi and do I pay extra to upsize the fries? What about potato and gravy?
Perhaps Bruce "Dolly" Parton has decided that trying to befuddle the consumer out of seeing the rip off is the best way to go. Just another cheap shot at trying to justify his own job and take some spotlight off his own mismanagement of an airline.
Perhaps this is someone's quiet way of saying "maybe we made a mistake in getting rid of FreedomAir instead of expanding it".
Poor Grandma and Pop might head over to Australia on a 777 with all the trimmings and come back on an Airbus that gives them nothing and probably crashes to boot. They had a good innings I guess.
There are still affordable full service Tasman options out there for those that want them and won't make us feel like we're ordering an airfare off a KFC menu board.
Good one Dolly.
Completely agree! When Jetstar started flying in New Zealand, Air New Zealand was always criticising the airline for charging customers to check in a bag and other things like that. Air New Zealand's campaign about giving customers 'choice' is a complete rip off from Jetstar.
as air new zealand is in the top ten airlines world wide as voted by passengers and is number one as voted by the world wide aviation industry I think the company has gots it right more often than wrong.In our pacific region qantas is the airline to watch having ordered the wrong type of aircraft and too many af them.2012 will be the year qantas sinks or swims with its pending cash flow problems
I am moving to Qantas or Emirates. A drink and a reasonable seat pitch (in Space +) with an OK timetable was all you had with Air NZ now its just a timetable.
Post new comment or question
To share this article, click on a service below